Why is my internet slow?

There are several things that can cause slow speeds, disconnects and, worst of all, buffering.  The most common cause is something called Wireless Interference.

Determine what’s going on.

The first thing you will want to do is run an accurate speed test to see where you are at currently.

Run a Speed Test

  • You’ll need to run the test on a desktop or laptop computer that’s directly connected to your modem by an Ethernet cable in order to get accurate results.
    • Wireless signal (Wi-Fi) is less reliable than a wired connection. There are several variables that can affect speeds over a Wi-Fi connection. Doing a direct connection with an Ethernet cable will let you know what is actually getting out to your apartment and help determine if the issue is with speed getting to your home or if it is a Wi-Fi related issue.
  • If you can bypass your router, you should do so
  • Ethernet cables come in many colors but look like a thick phone cord.

  • Internet speed is shared across every device in your home, so disconnect other devices from your network.
    • Example: Netflix can use about 7Mb while you’re watching an HD show. So, if you are on the 50Mbps service and are streaming on Netflix in HD on one device, then you have 43Mbps left over for the rest of your devices.

 

  • Make sure you are using the latest version of Mozilla Firefox, Internet Explorer, Google Chrome or Safari.
  • Go to fast.com
    • We know that speed tests through fast.com are generally reliable. Other tests may take routes through donated servers and outdated infrastructure that aren’t capable of passing full speeds.
  • Run the test two or three times to get an average of the speeds recorded.  Speed tests are not always 100%accurate.  The above steps are the best method of testing your speed at home to determine if there is a problem and if so, where the problem originates.  If you are concerned your speed tests are inaccurate at any time, please call Bloom Internet Support: 1(877) 735-6089.

What Do I Do With This Information?

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